How we use your information
Sweet Stop — Privacy Policy sweet-stop.co.uk Current website services Online collection ordering is available during the hours shown on the website. Cash is paid on collection; this checkout does not collect card details. The sections below explain how information is handled where the relevant service is available. Browsing may generate technical server logs and essential website storage. Information we use Sweet Stop is responsible for information collected through this website. We use the name, contact details, order information and messages you provide to handle orders and enquiries. Delivery needs an address and postcode. Accounts may include saved addresses, favourites and order history; passwords are stored as hashes. Server logs may record technical details such as IP address and request errors for security and troubleshooting. Why we use it We rely on performance of a contract to fulfil orders and requested services, legal obligations for required records, and legitimate interests for security, preventing misuse and resolving problems. Optional marketing needs its own appropriate basis; ordering is not blanket marketing consent. Allergy notes may reveal health information: please discuss requirements with staff before ordering and do not submit medical records or unnecessary medical history. Sharing and payment Information is used by the staff, delivery personnel and hosting or technical-support providers who need it to provide the service. Relevant records may be shared with advisers or authorities where necessary or legally required. For cash orders, the website does not need card details. Contact us for information about the providers handling your data or any processing outside the UK. Retention and cookies Order records are retained for fulfilment, handling disputes and applicable accounting requirements. Account details support your account while in use; some order records may still be needed after account closure. Enquiries and security logs are retained for their handling and investigation purposes. Retention should not exceed what these purposes and applicable law justify; contact us for the period relevant to a particular record. Essential sign-in and form-security cookies are explained in our Cookie Policy. Your choices and rights Depending on the circumstances, you may request access, correction, deletion, restriction or portability of your information, or object to processing. You may withdraw consent where we rely on it. Requests can be subject to identity checks and legal exceptions. Please speak to the Sweet Stop team in store to request contact details for a privacy enquiry. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint/. We may update this notice when our services or practices change. Last updated: 17 September 2026