Ordering terms
Sweet Stop — Terms & Conditions sweet-stop.co.uk Website launch Online collection ordering is enabled during the hours shown on the website, with cash payable on collection. An order is submitted only when you confirm it at checkout; acceptance is confirmed separately by the shop. Product images are illustrative; portions and presentation may vary. Ordering and payment When online ordering opens, only the collection or delivery options enabled at checkout are available. Check your items, options, contact details, service selection and total before ordering. Prices are in pounds sterling; applicable delivery charges and other fees are shown before you submit. Pay using an available checkout method. With cash payment, pay when your food is collected or delivered. An order-received message acknowledges your request; the restaurant confirms acceptance separately. Delivery and collection Delivery is subject to the available service hours, delivery area and any minimum order shown at checkout. Provide an accurate address and telephone number and be available to receive your order. Preparation, delivery and collection times are estimates. Contact us promptly if arrangements change. Items are subject to availability; we will seek your agreement before substituting an item. Allergies If you have an allergy or intolerance, contact us before ordering and read the Allergy Information page. Do not rely only on an order note or a previous order. Ingredients can change and our kitchen handles multiple allergens, so cross-contact is possible. Changes, cancellations and problems Telephone us as soon as possible if you need to change or cancel an order. Options depend on whether preparation has started. The usual 14-day change-of-mind cancellation right does not generally apply to rapidly perishable food. Your rights regarding faulty, unsafe, misdescribed or incorrectly supplied food remain unaffected. Contact us promptly with the order reference so we can investigate and provide an appropriate remedy, including a replacement or refund where required. Your rights Nothing in these terms limits rights or liability that cannot legally be excluded. Offers are subject to their stated conditions. Please use the website lawfully and keep account credentials secure. These terms apply to the order as placed; later updates do not retrospectively change an accepted order. For questions or complaints, speak to the Sweet Stop team in store. Last updated: 17 September 2026